Evaluation on customer satisfaction degree for machinery manufacture corporation

Fang Liu; Zhiqiang Cai; Shudong Sun

Evaluation on customer satisfaction degree for machinery manufacture corporation

Fang Liu, Zhiqiang Cai, Shudong Sun

机电学院

Northwestern Polytechnical University Xian

科研成果: 期刊稿件 › 文章 › 同行评审

5 引用（Scopus）

摘要

A functional module of customer relationship management (CRM) for machinery manufacture corporations was developed. The relative importance of several targets to a mill manufacture was obtained through setting up the judgment matrix. Analytical hierarchy process (AHP) was applied in the study of customer satisfaction index (CSI). The results given here are helpful to the improvement of CSI.

源语言	英语
页（从-至）	221-223
页数	3
期刊	Zhongguo Jixie Gongcheng/China Mechanical Engineering
卷	17
期	3
出版状态	已出版 - 10 2月 2006

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KW - Matrix of judgment

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Evaluation on customer satisfaction degree for machinery manufacture corporation

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