TY - JOUR
T1 - A hybrid approach based on rough-AHP for evaluation in-flight service quality
AU - Fan, Jiashuang
AU - Zhong, Daixing
AU - Zhang, Yukun
AU - Yu, Suihuai
AU - Chu, Jianjie
AU - Yu, Mingjiu
AU - Zhao, Hang
AU - Huang, Yuexin
N1 - Publisher Copyright:
© 2022, The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature.
PY - 2022/9
Y1 - 2022/9
N2 - With the rapid development of civil aviation industry and the continuous improvement in passenger demand, higher requirements have been put forward for safety and comfort in the design process of civil aircraft. In order to develop a special ergonomic simulation experimental system for civil aircraft cabin seats, from the perspective of “human”, this paper comprehensively considers the impact on civil aircraft cabin seats environment on human physiology and psychology, and puts forward an evaluation method of civil aircraft cabin ergonomic simulation experimental system based on passengers’ perception of key design features. Based on the principles of ergonomics, the connection between key design features of seat comfort and the requirements of user preference is comprehensively considered, a simulation experimental system based on comfort evaluation is constructed using subjective and objective evaluation methods. Moreover, according to the experimental requirements of the simulation experimental system and the characteristics of seat structure, an ergonomic simulation experimental system for civil aircraft cabin is developed. The final experimental results prove the practicability and validity of the simulation experiment system designed.
AB - With the rapid development of civil aviation industry and the continuous improvement in passenger demand, higher requirements have been put forward for safety and comfort in the design process of civil aircraft. In order to develop a special ergonomic simulation experimental system for civil aircraft cabin seats, from the perspective of “human”, this paper comprehensively considers the impact on civil aircraft cabin seats environment on human physiology and psychology, and puts forward an evaluation method of civil aircraft cabin ergonomic simulation experimental system based on passengers’ perception of key design features. Based on the principles of ergonomics, the connection between key design features of seat comfort and the requirements of user preference is comprehensively considered, a simulation experimental system based on comfort evaluation is constructed using subjective and objective evaluation methods. Moreover, according to the experimental requirements of the simulation experimental system and the characteristics of seat structure, an ergonomic simulation experimental system for civil aircraft cabin is developed. The final experimental results prove the practicability and validity of the simulation experiment system designed.
KW - Civil aircraft
KW - Ergonomic simulation
KW - Flight service
KW - Rough set theory
KW - Seat comfort
KW - Simulation experimental system
UR - http://www.scopus.com/inward/record.url?scp=85127649857&partnerID=8YFLogxK
U2 - 10.1007/s11042-022-12015-x
DO - 10.1007/s11042-022-12015-x
M3 - 文章
AN - SCOPUS:85127649857
SN - 1380-7501
VL - 81
SP - 30797
EP - 30819
JO - Multimedia Tools and Applications
JF - Multimedia Tools and Applications
IS - 21
ER -