S系列ILS规范数据模型在民用飞机客户服务体系中的应用

Civil aircraft customer service is the full support of the main manufacturer from the perspective of customer needs, aircraft performance, and the interests of related parties during the product life cycle. Its data model can coordinate business and data between stakeholders, and provide a framework for business information representation and operation for customer data integration. In order to enable civil aircraft customer service to improve customer satisfaction and meet the development needs of the civil aircraft industry, it is necessary to establish a complete customer service system and form a common customer service business data model. Firstly, the S-series of integrated logistic support(ILS) specifications and ISO 10303-239 PLCS are interpreted to explore the ILS business interface relevance between international specifications. Then, the tools used to establish the customer service business model and data interaction of civil aircraft are sorted out, and how to use them is explained. Finally, the system is constructed from the three levels of civil aircraft customer service requirements, indicators and activities, combined with model tools to build a civil aircraft customer service business data model based on the S-series ILS specifications. This paper provides guidance for realizing the data circulation of various business links of customer service, and provides a basis and method for ensuring the safe operation of aircraft, reducing user operating costs and promoting customer service levels.