@inbook{7b301ebab9104537903c7b0ab0c4c0ec,
title = "Difficulties of Vulnerable Groups in Accessing the Public Information Service During COVID-19 Pandemic in China",
abstract = "The outbreak of COVID-19 pandemic seriously threatens people's lives and health all over the world. Public information service is an important way for the public to understand the pandemic development and pandemic prevention and control measures. However, more people become vulnerable rather than the typical vulnerable groups due to the pandemic encounter difficulties in accessing public information services. To better help vulnerable people during the emergencies, based on related vulnerable groups theory, this chapter identifies two types of vulnerable groups in China. It collects information from news, journal papers, conference papers and other relevant perspectives to examine the difficulties that vulnerable people have encountered. Moreover, this chapter puts forward some suggestions from the aspect of policies and regulations, technologies and information systems, service content, and operating mechanism of public information services to better meet the information needs of vulnerable people.",
keywords = "Difficulties, Pandemic, Public information service, Vulnerable groups",
author = "Kun Huang and Lei Li and Luo, {Shi Chao} and Wang, {Xiao Yu}",
note = "Publisher Copyright: {\textcopyright} 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.",
year = "2023",
doi = "10.1007/978-3-031-06897-3_6",
language = "英语",
series = "Synthesis Lectures on Information Concepts, Retrieval, and Services",
publisher = "Springer Nature",
pages = "89--106",
booktitle = "Synthesis Lectures on Information Concepts, Retrieval, and Services",
}