Better organizing your contacts: An empirical study of an intelligent social contact management system

Dingqi Yang, Bin Guo, D. Zhang

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Human memory is generally poor and often fails in unpredictable ways, sometimes with dire consequences. On social occasions, it usually causes embarrassing situations (e.g., forgetting the name of a friend). Moreover, as the number of contacts increases, people feel difficult to maintain their social contacts with merely memory. Aiming at helping people better manage their social contacts, a powerful social contact management tool named SCM is introduced. It supports the auto-collection of rich contact data and a simple but efficient contact retrieval interface. First, an online survey is carried out with a series of questions about contact management. Based on the survey results, the SCM system is developed. Furthermore, to evaluate the usability and effectiveness of SCM, a user study of contact management is performed which proved SCM is very helpful for contact re-finding. On the other hand, several particular phenomena about social contact management and recall are discovered. The human contact-memorizing pattern is also concluded based on the result of this user study.

Original languageEnglish
Title of host publicationProceedings - 2011 IEEE International Conferences on Internet of Things and Cyber, Physical and Social Computing, iThings/CPSCom 2011
Pages283-290
Number of pages8
DOIs
StatePublished - 2011
Event2011 IEEE International Conference on Internet of Things, iThings 2011 and 4th IEEE International Conference on Cyber, Physical and Social Computing, CPSCom 2011 - Dalian, China
Duration: 19 Oct 201122 Oct 2011

Publication series

NameProceedings - 2011 IEEE International Conferences on Internet of Things and Cyber, Physical and Social Computing, iThings/CPSCom 2011

Conference

Conference2011 IEEE International Conference on Internet of Things, iThings 2011 and 4th IEEE International Conference on Cyber, Physical and Social Computing, CPSCom 2011
Country/TerritoryChina
CityDalian
Period19/10/1122/10/11

Keywords

  • Empirical study
  • Human computer interaction
  • Human memory aid
  • Pervasive computing
  • Social contact management

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