An approach for prioritizing key factors affecting air travel experience based on grey theory and DEMATEL

Jianjie Chu, Wenhua Li, Haicheng Yang, Suihuai Yu

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Scopus citations

Abstract

The passenger's comfortable air travel experience is receiving more and more attention recently. An analysis of factors affecting the passengers' comfortable air travel experience was conducted based on literature review. This paper explored how these factors to influence passenger's experience, and then brought forward an imperative issue on how to identify the key factors affecting the passengers' comfortable air travel experience. To address this concern involving the vagueness of human judgments, an effective method that combines grey theory and decision-making trial and evaluation laboratory (DEMATEL) was used. A cause-effect relationship diagram and a strategy map showed the causal relationships among factors. Finally, the key factors were figured out. Insights into results from managerial perspective are presented. The future research directions are also introduced in the final section.

Original languageEnglish
Title of host publicationICAC 2017 - 2017 23rd IEEE International Conference on Automation and Computing
Subtitle of host publicationAddressing Global Challenges through Automation and Computing
EditorsJie Zhang
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9780701702618
DOIs
StatePublished - 23 Oct 2017
Event23rd IEEE International Conference on Automation and Computing, ICAC 2017 - Huddersfield, United Kingdom
Duration: 7 Sep 20178 Sep 2017

Publication series

NameICAC 2017 - 2017 23rd IEEE International Conference on Automation and Computing: Addressing Global Challenges through Automation and Computing

Conference

Conference23rd IEEE International Conference on Automation and Computing, ICAC 2017
Country/TerritoryUnited Kingdom
CityHuddersfield
Period7/09/178/09/17

Keywords

  • Air travel
  • Aircraft cabin
  • Comfortable experience
  • DEMATEL
  • Grey theory

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