Modeling the Implementation Process for New Construction Technologies: Thematic Analysis Based on Australian and U.S. Practices

With the boom of innovative technologies, information technologies in construction are getting enough attention, whereas construction technology implementation remains an undiscovered area. This paper explores the process of construction technology implementation, including the main activities, assessment criteria, and the mechanism through which it influences future technology purchase decisions. To achieve this purpose, 98 experienced practitioners from Australia and the United States were interviewed, and the process used by customers during technology adoption decisions was extracted in the form of thematic analysis. This paper presents an original framework including the key subprocesses of technology implementation describing the activities of customers and vendors, including operation commencement, maintenance set up, and assessment. In addition, the findings show that customers assess the implementation based on assessment criteria, including down time, interpersonal relationship, and technology operation quality. Comparison between the United States and Australia showed that rapport with the vendor is more important in large markets, whereas lead time and disposal are more important in remote markets. The findings contribute to the body of knowledge by validating a framework that incorporates both customer and vendor activities into a unique framework of three subprocesses. As for manufacturers, they can increase their competitive advantage by ensuring that their equipment has minimized downtime through swift provision of spare parts and maintenance information.