@inproceedings{81b1ee626655443e94a42754592b464c,
title = "An approach for prioritizing key factors affecting air travel experience based on grey theory and DEMATEL",
abstract = "The passenger's comfortable air travel experience is receiving more and more attention recently. An analysis of factors affecting the passengers' comfortable air travel experience was conducted based on literature review. This paper explored how these factors to influence passenger's experience, and then brought forward an imperative issue on how to identify the key factors affecting the passengers' comfortable air travel experience. To address this concern involving the vagueness of human judgments, an effective method that combines grey theory and decision-making trial and evaluation laboratory (DEMATEL) was used. A cause-effect relationship diagram and a strategy map showed the causal relationships among factors. Finally, the key factors were figured out. Insights into results from managerial perspective are presented. The future research directions are also introduced in the final section.",
keywords = "Air travel, Aircraft cabin, Comfortable experience, DEMATEL, Grey theory",
author = "Jianjie Chu and Wenhua Li and Haicheng Yang and Suihuai Yu",
note = "Publisher Copyright: {\textcopyright} 2017 Chinese Automation and Computing Society in the UK - CACSUK.; 23rd IEEE International Conference on Automation and Computing, ICAC 2017 ; Conference date: 07-09-2017 Through 08-09-2017",
year = "2017",
month = oct,
day = "23",
doi = "10.23919/IConAC.2017.8082081",
language = "英语",
series = "ICAC 2017 - 2017 23rd IEEE International Conference on Automation and Computing: Addressing Global Challenges through Automation and Computing",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
editor = "Jie Zhang",
booktitle = "ICAC 2017 - 2017 23rd IEEE International Conference on Automation and Computing",
}