A hybrid approach based on rough-AHP for evaluation in-flight service quality

With the rapid development of civil aviation industry and the continuous improvement in passenger demand, higher requirements have been put forward for safety and comfort in the design process of civil aircraft. In order to develop a special ergonomic simulation experimental system for civil aircraft cabin seats, from the perspective of “human”, this paper comprehensively considers the impact on civil aircraft cabin seats environment on human physiology and psychology, and puts forward an evaluation method of civil aircraft cabin ergonomic simulation experimental system based on passengers’ perception of key design features. Based on the principles of ergonomics, the connection between key design features of seat comfort and the requirements of user preference is comprehensively considered, a simulation experimental system based on comfort evaluation is constructed using subjective and objective evaluation methods. Moreover, according to the experimental requirements of the simulation experimental system and the characteristics of seat structure, an ergonomic simulation experimental system for civil aircraft cabin is developed. The final experimental results prove the practicability and validity of the simulation experiment system designed.